Refund Policy

1. How we handle refunds

Every request is reviewed on its own facts. We look at what you bought, whether it was delivered, whether it was used, and whether the issue sits on our side or on yours.

Because Vyster sells digital software and takes payment in crypto and gift cards, please read the section below that matches your purchase.

2. Software licenses

Once a license key has been delivered and activated, a refund is generally not available, since access is granted instantly and cannot be handed back.

If the software does not perform the way it is described, contact us first and share clear evidence of the problem. We will need a short window to check it and attempt a fix.

If we confirm the fault sits on our side and we cannot resolve it, we may approve a replacement or credit the amount back to your wallet balance.

Issues caused by setup on your own machine, an unsupported system, or a breach of our rules are not eligible for a refund.

3. Wallet balance and crypto top ups

Balance you add through crypto or a gift card is credited to your account for buying our products. Crypto payments are final once the network confirms them and cannot be reversed by us.

If a top up fails, is credited for the wrong amount, or never arrives because of a clear platform error, contact us with the transaction details and we will investigate and put it right.

Network fees, exchange rates, and confirmation timing are set by the payment networks rather than by Vyster, and on their own are not grounds for a refund.

Any balance you have not spent stays on your account and can be used toward a future purchase at any time.

4. Abuse and risk control

Vyster may decline any request tied to fraud, false claims, chargeback misuse, sharing or reselling of keys, or a breach of our terms. Accounts linked to this behavior may be suspended, and any remaining balance may be held while we review.

5. How to request a review

Open a ticket in our Discord with your order details, and for a software issue include evidence of the problem. We aim to reply quickly and will keep you updated while we look into it.

Please reach out to us before you open any external dispute, so we have a fair chance to make things right.